Issue: Vendor Utilization

Problem: There was a significant gap between what an HOA’s vendors were contractually obligated to provide, and services actually being delivered, resulting in myriad unnecessary line items add-ons (consultants, additional vendors) bloating the HOA’s balance sheet.

Solution: McMills Duffy reconciled vendor SLAs (service level agreements) and SLOs (service level objectives) to align and reduce unnecessary line item costs, saving the HOA $150,000+ per year.